'Belinda (Pre-start Consultant) is to be congratulated on her excellent customer service skills and her knowledge of all aspects of the Boutique business. Belinda has always replied to our emails or phone calls promptly and has been very thorough and highly professional in dealing with our file. Belinda is always friendly and polite and has truly been a joy to deal with. We look forward to the construction process going as smoothly and as professionally as Pre-start.'
Alfred and Mary
'My wife and I could not be happier with our Pre-start Consultant, Jessica. She has, at all times, been professional, enthusiastic, informed, patient and personable. We found it very easy to both relate and communicate with her. Our experience with Boutique has been all the better for having Jessica as our go-between. She is, without a doubt, a staff member well worth hanging on to. Any problems we have thus far experienced have not been because of Boutique. In fact, Boutique has done everything in its power to help us deal with issues as they have arisen.'
Paolo & Angielette
'Sophie (New Homes Consultant) is amazing. We were amazed at her knowledge of all the display homes and their specific details. She was encouraging and very helpful. We were very comfortable asking questions about things we were unsure of. Highly recommended!'
Robert & Julia
' He (Site Manager) was very helpful and attended to all our touch-ups. He went above and beyond to assist me - at the final inspection I had to come alone with 3 of my children under 4.5 and he carried them across the mud to the front porch and was very patient and understanding. Overall he has been dealing with my partner and was always attentive and responsive to our concerns and addressed them all.'
Daniel & Kylie
'Alphie (Assist Manager) was fantastic, great communication, great attention to detail.... very helpful, thanks also for the handy tips document. Cheers Alphie'
Lisa & Anthony
'Sophie (New Homes Consultant) is a delight to work with and although we knew the Barcelona was the home for us no matter who our Consultant was, her friendly and warm personality made it a great experience.'
Elizabeth & Ken
'Dee (Assist Coordinator) is the most dedicated and efficient Coordinator I have dealt with in any organisation! Alphie (Warratines Manager) was a very knowledgeable and helpful - an efficient Manager. The inspection was stress free and completed on time. From the start to the finish Boutique Homes journey has been a pleasurable adventure.'
Catherine & Roberto
'Dee (Assist Coordinator) has been a great help and we were lucky enough to have her with our build! Not one thing was too hard and our queries were answered with urgency - we felt like rockstars. We were very happy with the service from our Warranties Manager, greeted with a smile and very knowledgeable. We have had the most wonderful experience with Boutique Homes, from the sales people to the supervisors and last but not least the warranty people! All friendly and have kept us up to date with our build process and helped us fix any warranty issues asap (there weren't many) we highly rate Boutique as the best of the best!'
Justine & Stephen
'Courtney is a great ambassador for Boutique Homes. She has been professional and courteous at all times and very responsive on resolving any queries or issues we have had through the process. We trust and hope that our building process runs as well as our Pre-start process.'
Kim & Shane
'We have built with 3 other builders and you have been by far the best and have no issues at all. Thank you very much. Your service has been wonderful.'
Luke & Sara-Jayne
'Building with Boutique Homes was the best decision we could have made. We are so happy with the speed of the build and with the end product. Would recommend them to everyone.'
'I wouldn't change anything with the staff I have dealed with presently. They have gone above and beyond for me. John (Home Loan Specialist) has been fantastic.'
Geoff & Carolyn
'Dee (Assist Client Liaison Coordinator) was fantastic throughout the whole process. Thank you Dee! Our Warranty Manager Alfie was very pleasant to deal with at all times. He explained all the processes clearly and was friendly yet professional.'
'All good. Overall, I am very happy with Boutique Homes. The staff especially Emi (Site Manager) and Jasmine (Client Liaison Coordinator) have been wonderful.'
Carly & Clint
'Bianca (Client Liaison Coordinator) has been an absolute pleasure to deal with. Very informative, and prompt with the updates. Mark (Site Manager) has been brilliant. Very thorough, and professional. His attention to detail was a relief, and I was comfortable having him in control of the build. Thank you to everyone involved.'
Tiffany & Aleksandar
'Kimberley has been a fantastic Pre-start Consultant to us. Throughout our time working with Kimberley she has shown us patience, understanding, knowledge and an overall willingness to help us with any query that we have had big and small. Kimberley has demonstrated professionalism in all circumstances whilst being friendly and approachable.'
'Gabriella (Pre-start Consultant) has been a delight to work with - she has been so helpful. When I wasn't sure about something she went out of her way to help. She has taken the stress out of choosing my colours as I didn't think I knew what I wanted. She has been great.'
Michael & Courtney
'We have absolutely loved building with Boutique. From start to finish the level of customer service has been amazing. We couldn't be happier with the experience we had! Alphie (Assist Manager) is fantastic! Very friendly, knowledgeable and easy to talk to. We were extremely happy with the service he provided! Thanks Alphie.'
Maggie & Yew
'My Client Liaison Coordinator was very professional and very informative throughout my build. Love her to bits! Every phone call brought good news. Can't sing enough praises of him (Site Manager)! He jumped onto our questions very quickly'
John & Lyn
'Jordana (Client Liaison Coordinator) did a great job, she kept us in the loop all the way through. We couldn't ask for anyone's better. Thank you. Mark (Site Manager) did a great job. We recognise that he is a busy guy, but he always made a point of getting back to us promptly. It was an amazing experience. We loved your trades, your framers set the standard very high to start with so that was incredible, and the majority of others were nearly as great.'
Adele & Michael
'We have found Rhiannon (Client Liaison Coordinator) to be exceptional in her work. The challenge for her will be to maintain this high level of service. Nick (Site Manager) has always been quick to get back to us whenever we had a query. He has gone above and beyond for any issues that have arisen. He is a model site supervisor.'
'Dale (New Homes Consultant) was very helpful through out the whole planning process. It was his manner and professional approach that made me decide to go with Boutique.'
'I found Darcy (New Homes Consultant) well informed, if he didn't have an answer for me at that moment he would find out and get back to me promptly. I think that Boutique is very lucky to have Darcy as their first contact in their displays. I am very greatfull for all his help.'
Michael & Irene
"Walter was exceptional to deal with. His knowledge, skill, care and ability to listen to our concerns was first class. Walter is a credit to the Boutique branding. A pleasure to deal with."
Erik & Suzanne
'Belinda (Pre-start Consultant) made the whole process so easy and trouble free at every stage. She explained everything we needed to know in simple terms and was very efficient. She was great to deal with.'
Claire & Jason
'She is amazing (Pre-start Consultant)! All we can say is thank you! Simeon and Caitlin from Resolve were our main contact. Both were outstanding.'
Denis & Frances
'Rolinka's (Pre-start Consultant) professionalism and attention to detail and her willingness to answer even the most "trivial" questions, made her an absolute delight to work with. She could not have done anything to make the process smoother - she is a wonderful asset to your company.'
Beniamino & Lisa
'Alphie (Assist Manager) was great to deal with. He clearly explained the process and was extremely knowledgeable of our job which helped! Warranty trades were good to deal with and did a good job.'
'Excellent home build - the whole process was made very easy by all the staff I had to deal at Boutique. Once again thank you very much Tony (Site Manager).'
Felice & Sally
'Rhiannon (Client Liaison Coordinator) has been fantastic to work with as she has dealt with any issues with great customer service. Thanks Rhiannon for making our experience great. I have nothing but praise for Jeremy (Site Manager). He has been wonderful to deal with often under various pressures. He is the ultimate professional and a good guy as well. Thanks to Jeremy for all his assistance and guidance. He is a real asset for Boutique.'
Joan & Neil
"Rolinka (Pre-start Consultant) is wonderful. I think we are very lucky to have Rolinka as our Pre-start Consultant. She has always made herself available to us, gone out of her way to accommodate any requests that we have had that she can facilitate. I have said thank you to her so many times and I am more than happy for others at Boutique to know how happy we are with her. At this stage I would like to add our thanks to Mina (New Homes Consultant). Mina was our first contact from Boutique. We met her at The Grange display home. She spoke to us for a while, she was not pushy just so very friendly, knowledgeable and caring. About a month later, when we went back again, to our surprise, she remembered us. For me she turned designing our home into fun. She never made us feel that we were a nuisance. No question was too small. And, between herself, us, Boutique designers, Mina's boss that helped us with the staircase and now Rolinka, we can't wait to see our finished home. A huge thank you Mina. You are amazing."
Jeremy & Marie
'Boutique has been excellent builder to build with. Where there were corrections that needed attention, there has been no issues in communication and delivery of work. (The tradespeople) were very professional and did explain what they were doing.'
Patrick & Hayley
'We haven't had any issues with communication, Nikita (Client Liaison Coordinator) has been great! Matt (Site Manager) has been great throughout the build process promptly resolving issues, the last few weeks before handover progress fixing small issues has been a little slow but overall he has been an excellent Site Manager. The whole project was completed before the estimated scheduled date which is excellent.'
'Alfie (Assist Manager) has been amazing and I would give nothing but praise for his professionalism and friendly nature. An lovely man to deal with.'
Dee & Vamsi
'We had a very good experience with Dee (Client Liaison Coordinator) as she dealt with our queries in a prompt and precise manner. Our experience with Alphie (Assist Manager) was excellent as he not only took time to explain the whole process but also ensured that he followed up on each and every time we discussed at the warranties meeting. Our overall experience with Boutique Homes (from pre-sales to post-build) has been really great. We were simply amazed by the level of customer service/engagement after having heard horror stories about other major builders. We would highly recommend Boutique Homes to all our friends who are considering building. Keep up the good work!'
Michael & Jacqueline
'Jo (Client Liaison Coordinator) was always very helpful and friendly to deal with. Paul (Site Manager) was great with updates and very easy to deal with. He did an excellent job supervising our build. We were very happy with the experience!'
Phil & Katrina
"(New Homes Consultant) was absolutely fantastic!! Would highly recommend him to all our family and friends!!"
Dee & Vamsi
"Our overall experience with Boutique Homes (from pre-sales to post-build) has been really great. We were simply amazed by the level of customer service/engagement after having heard horror stories about other major builders. We would highly recommend Boutique Homes to all our friends who are considering building. Keep up the good work!"
Andrew & Sascha
"We have had a very positive experience with Boutique and their services. We would not hesitate to build with Boutique again."
Scott & Alicia
'From start to finish Boutique Homes has been professional, considerate and taken all of our concerns into consideration. We would definitely build our next home with Boutique.'
Andrew & Sascha
'Alfie (Assist Manager) has been more than accommodating to work around us and has excellent communication skills. We have had a very positive experience with Boutique and their services. We would not hesitate to build with Boutique again.'
Brian & Jennifer
'Kate (Prestart Consultant) has been outstanding in every aspect. Kate has always been very prompt in her responses and extremely courteous and professional. Our experience to date has been exceptional. We have built 4 times before and so far this experience has been by far the best.'
Emma & Kanishka
'We had a wonderful experience with Sarah (Pre-start Consultant). She always got back to us straight away when we had any questions. She provided us great knowledge when helping us select our colours.'
Mazyar & Niousha
'We had a very good experience building with Boutique. Everything progressed as planned without any problems. We were absolutely happy with all the Boutique staff, and special thanks to Darren, Adriana, Will, Shane and Rhiannon.'
'Nikita (Client Liaison Coordinator) would reply to my emails straight away, and any questions I had!! making me feel like I was her only client. I have built x3 homes with Boutique, and if I was to build a 4th, I would definitely be requesting that Nikita be my client. Pete (Site Manager) was very well organised, resolving any issues I had straight away, and I think that's very important, because nothing is perfect but knowing how to address a problem and resolving it I think is a must in the building industry.'
Paul & Andrea
'We were really impressed with Jamie, felt we could trust him with our house. He has a great attention to detail and has done a great job.'
William & Diane
'Nikita (Client Liaison) was fantastic in all aspects of her job. We couldn't fault her on anything she has done for us'
Brenton & Kylie
'I found the whole pre-construction and construction process a breeze within regards to dealing with the colour girls, my client liaison contact; she was delight to deal with, she answered any queries I had and kept me up to date with the construction process and my building supervisor was very helpful and answered any of my questions I may have had. I would definitely build with Boutique Homes again and recommend anyone to build with them.'
Anita & Adam
'Mel (New Homes Consultant) was fantastic and a huge reason why we chose Boutique. Nothing was ever a problem and she made us feel supported and informed the whole time.'
Angela & Tony
'Dee (Client Liaison Coordinator) is excellent in her work and she is a passionate and genuine person, any client would be honoured to have her by their side during the construction process. Paul (Site Manager) was an a perfect gentlemen and any client who is lucky enough to have Paul supervise their new home, will be very happy with his work, we wish we had Paul supervise for us from day one.'
Maggie & Yew
'We had no experience with KDR (knockdown rebuild) projects and this has been our first house. She (Pre-start Consultant) had been very patient with us because we don't know what we needed to know! We had renovated the old house throughout the many years and still unsure with many things regarding permits and the necessities, she has the patience to put up with us.'
'Boutique Homes has built my HOME.... It really has. I am so happy that I would never want to leave here unless I have another opportunity to buy land and build again with your company. This has been a very painless process and it had to do with the quality people that I had to deal with. Happy home - happy life. Thank you over and over again!'
Yuen & Mathew
'Courtney (Pre-start Consultant) has been an absolute gem - there was never any need for me to call her to chase anything up as I knew she always had her finger on the pulse. She is always prompt in keeping me updated with the progress. She is the consummate professional.'
Christopher & Amanda
'Dee (Client Liaison Coordinator) was amazing, very informative and thorough. She was always contactable and always polite. Very approachable and consistently had a smile during final meeting. He (Site Manager) was great with everything and easy to get along with.'
Lyn & Jim
'We were extremely happy dealing with Amy (Pre-start Consultant), she always answered our questions quickly and accurately. A very pleasant and helpful person. The type of person I would want working for me.'
Harmandeep & Mumal
'All the Boutique staff that we've liaised with have been very professional and their communication is what has blown me away- so well done.'
Juthathip & Adam
'We weren't actually planning on going with another volume builder after a previous bad experience. However, Shanina (New Homes Consultant) approached us after we looked through the display home to ask what we were after. She convinced us that Boutique was our best option and her service was fantastic throughout the whole process. Even after we moved on to colour selection stage, she helped us out. She is an asset to your company.'
Matt & Ashlee
'Our New Homes Consultant was excellent all the way through. His customer service actually made us choose Boutique over another builder.'
Mathew & Emily
'Rolinka (Pre-start Consultant) has been so helpful through this whole process going beyond our expectations to ensure we are happy with the decision made and providing excellent advice when we have been unsure. She has gain our confidence from the outset in a situation which was quite daunting. It has been a pleasure to work with her and has made our experience with boutique homes a pleasurable one. Thanks again!'
Catherine & Roberto
'Our Client Liaison Coordinator was amazing! So friendly and explained it all in easy to understand language. Nick (Site Manager) was fantastic, he was always available and very informative. We didn't need to raise any issues as he was already on top of it all! Everyone was amazing in helping us through the journey of building our first home!'
'Luke (Site Manager) gets top marks for his exceptional customer service and problem solving skills. Nothing was ever a hassle for him. Luke has been amazing throughout the building process. He is a huge asset to your company.'
Yogesh & Anisha
'David (New Homes Consultant) was really helpful and provided us with as much information as possible. He was very patient and considerate and answered all of the million questions that we had. We would recommend Boutique to our friends for building their dream home. Thanks David for all your help.'
'Adriana's knowledge, level of communication, organisation and ability to connect with the client is exceptional. She is in my opinion an asset to your organisation. I am extremely satisfied with my experience with Boutique Homes. All facets of the process has been clear and stress free due to the knowledge and communication of the people who have worked with me.'
Michael & Nicole
'Mark has been an absolute dream to work with in regards to every aspect of our home. We have previously looked through other volume builders and couldn't go past the knowledge and service that mark provided promptly, efficiently and without any hassle whatsoever. Marks knowledge of the company, specifically the Barcelona, is so helpful.'
Mark & Kate
'Our Client Liaison Coordinator has been fantastic. Her professionalism is an asset to your company. All our enquiries were responded to efficiently and timely. We were very impressed with how any issue was resolved very quickly. Our Site Manager is highly professional and has a good knowledge of the building process. He kept us updated throughout the process ensuring that all questions/concerns were attended to promptly. He made the building process very easy.'
Mark & Kate
'Overall our boutique experience has been amazing. From our initial consultation with sales right through to collecting our keys, Boutique has displayed a level of professionalism and efficiency beyond our expectations. This is matched by the high quality finish to our house. We cannot thank the staff enough for how easy this process was.'
Philip & Wendy
'We could not be happier with the overall experience of building with Boutique and would not hesitate to recommend them to our friends.'
Kuthur & Arundhathi
'Good people, good products and great attitude. Boutique build great houses.'
Andrea & Brendan
'It's been a good experience. No real issues but those that did pop up were quickly dealt with. Cooperative and friendly people right throughout the process.'
Kim & Shane
'Very professional service and quick to respond. Adrian (Site Supervisor) was fantastic. Always willing to help and meet us on site when ever asked. Very polite and updated us every time something new happened.'
'We are very much satisfied with how Martijn has handled our case. He responds comprehensively and promptly that it set Boutique apart from other builders that we were choosing from. It is very reassuring as we are interstate. I can say that he is one of the deciding factors why I decided to build with Boutique.'
'David (New Homes Consultant) did a great job. He was confident and concise. He worked in a manner which lead me to feel that he was a person helping out someone who wanted to buy a house, not someone who was trying to sell a product. Calm and responsive. Great level of communication, open and honest. David explained the process behind Boutique and what makes them different to other builders, this was a positive thing for us.'
Darryl & Kara
'We were kept up to date on a regular basis. There was as a minimum 1 phone call every Friday to update progress. Calum was exceptionally professional throughout our build and we never had any complaints. It was pleasing to see the trades on site on a consistant and and regular basis. The whole experience was in building with boutique homes was a pleasant one.'
'Experience has been excellent since day one. As I am buying from overseas, the process has been much simpler than previously thought. Full of praises to Kate and Martijn for making this dream house possible.'
Edwin & Julie
'Very happy with the entire build and maintenance after 12 months, no other builder does this after 12 months.'
'Dale is excellent at his role. We never felt pressured and his knowledge of your product and the price of upgrades literally rolled off his tongue. I think he went out of his way a number of times to meet with us even showing us your yet to be completed display for our better understanding of other build options.'
Karen & Catherine
'Thank you (for) a very easy, straight forward and pleasant experience. We love our home, it exceeded our expectations.'
Ben & Lisa
'Tony was a fantastic Site Manager, we could not have asked for anymore from him. We believe Tony constantly went over and above what was required which has contributed to an end product that we are extremely happy with.'
Luke & Maggie
'Couldn't be happier with everything that has happened from the time I started the build up to today. Everyone we have dealt with from Boutique has been incredibly helpful and made us feel like we were their only clients.'
Raymond & Helen
'Dee was terrific. Always on top of things. Problem solver. Made us feel that we were her only clients.'
Catherine & Roberto
'We chose Boutique based on the fact he (New Homes Consultant) took the time of day to explain to us the process and helped us tailor our favorite home to our needs!!'
Philip & Casey
'We found everything really easy being first home builders so couldn't fault the process. There is nothing to improve on, communication was consistent and clear at all times!'
Hee & Kie
'We were very happy building with Boutique Homes - great customer service.'
Valeria & Ronald
'Excellent service throughout the entire process, we have been 100 percent happy with Boutique homes.'
Kym & Rob
'I wanted to email you because it was very important to my husband and myself that we gave credit where credit is due, Callum McCann is our Site Manager and he has made the whole experience of building with Boutique an enjoyable experience and we couldn’t recommend him highly enough. His honesty, professionalism and dedication is by far the best I have ever come by, I have built 4 previous homes with various other building companies and I can honestly say that this has by far been the best experience and it can be all credited to Callum. Callum has bent over backwards to answer any questions we had and he also gave amazing advise when we struggled to come up with an answer, the quality of tradesman and their work has also been fantastic I believe it’s because of Callum's guidance and professionalism to strive for a good product that we have received such an amazing finish of our home inside and out.We believe that the reason Boutique has such a high reputation in the building industry is due to the amazing staff that give amazing service to its clients. This is not our forever home we have already seen another Boutique design that we are interested in building in the future. Thank you Callum because of you not only did we get an amazing home inside and out we also got an amazing friend and would recommend Boutique homes to our family and friends, simply because of the experience you gave us throughout this whole process.'
Kym & Rob
'Thank you Callum because of you not only did we get an amazing home inside and out we also got an amazing friend and would recommend Boutique homes to our family and friends, simply because of the experience you gave us throughout this whole process.'
'We are really happy with the quality of the finished product. It has been a great experience building with Boutique Homes. Their staff are really friendly and supported us right from the beginning.'
Lance & Linda
'Dee has been extremely efficient and professional in her handling of our build every step of the way and in constant contact with us. Calum went over and beyond our expectations to deliver us such a lovely home. Once again, setting a benchmark like Dee. Calum has an extremely high attention to detail, lucky us. Everything went smoothly and perfect.'
Leigh & Cathleen
'We are happy with how Dee has been looking after us. She's prompt in answering all our queries and taking actions on it. Well done!'
Brett & Tara
'Chris has been excellent in every way, he has always been contactable and has kept us informed of all progress and any issues that needed attending to. Because of Chris we would love to build with Boutique again and for Chris to build our next home.'
'Dee was extremely informative and efficient with excellent communication skills. Doug was excellent at managing my expectations and keeping me informed. I've had a wonderful experience with Boutique Homes and would like to thank Mel (sales), Doug and Dee for their outstanding work.'
Christopher & Lorraine
'One of the most professional businesses and helpful companies I have every dealt with. A wonderful experience from start to finish.'
Gareth and Andrea
'Chantelle has done a great job, ensuring Andrea and I have been managed through the process of building with Boutique. Jason has been fantastic to work with. When he moved onto our job he quickly picked up on any issues and rectified them promptly. He organised plenty of site meetings to ensure we were happy with progress and time managed the job to perfection. Handover has been great.'
Gary & Kerryn
'I hope in the future I would build another Boutique home best experience ever could not be more happy.'
Salvatore & Elisabeth
'Our Client Liaison did extremely well, the experience was outstanding and can't wait to build with them again in the future. Can't give Simon (Site Supervisor) enough praise with his efforts during our build.'
'Adriana has been a fantastic Pre-start Consultant, she has been so patient and has provided me with the best experience anyone could ask for. I will definitely recommend her to any of my family and friends who wish to build with Boutique.'
Selinda & Timothy
'Boutique is a fantastic company to build with. We thoroughly enjoyed working together with every member of your team. Thank you to all who were involved.'
Christopher & Mary
'Couldn't have asked for a better (Pre-start) Consultant. She responds to our queries and requests quickly and promptly and explains everything in detail. We are very happy with the outcome of the whole Pre-start process.'
Our commitment to you
Proudly part of the ABN Group, delivering superior service, design excellence and exceptional quality for over 37 years
Your feedback is sought at four major stages to help improve our products, processes and services to best meet your needs.
Clear & Simple
You will be provided with your total price upfront, before you pay a deposit, making it easy to manage your decisions and budget.
All homes are built to a high quality by focusing on the selection of superior materials, use of quality tradespeople, thorough supervision and quality control inspections.
A 25-year structural guarantee provides peace of mind in the quality of materials, fixtures and tradespeople used to build your new home.
An industry leading aftercare program, every customer is provided with a 12 month maintenance warranty during the first year in your new home.