Your Home Care Guide
You would have received your Home Care Guide within your new home Handover Pack when receiving your keys. This is a handy guide that provides key steps to ensure your home remains as well built as it is today. It also details the warranties included with your new home.
Your home is one of your greatest assets, so please take the time to read this guide. With proper care, you will maintain its value while you gain maximum enjoyment from a well-maintained home.
Please bear in mind, however, that problems caused by misuse or neglect are not covered and it is your responsibility to ensure your home is correctly maintained.
Downloadable Resources
Your Home Care Guide
12 Month Warranty Inspection Report
Please send us your completed report at least one month prior to your 12 month anniversary along with your preferred date and times for your inspection to be carried out and return to: warranty@abngroup.com.au.
Our Warranties Department will make contact with the person listed on your report to arrange a home inspection appointment. Please note that our inspection times are 8am and 11am Monday – Tuesday and Thursday – Friday.
If you have any problems within the first 12 months, please email the Warranties Department at warranty@abngroup.com.au. If the problem is covered by our 12 Month Free Warranty Service, there will be no charge.
Downloadable Resources
12 Month Warranty Inspection Report
Owner’s responsibilities – structural movement
We are proud to provide you with a 25 Year Structural Guarantee, which is our commitment to the quality of your new home.
As the owner, there are measures you need to take to ensure the structural integrity of your home, including landscaping and paving, to ensure foundation performance.
Please take a moment to watch this short video which outlines your responsibilities.
It’s also important that you take the time to read our minimising foundation movement document which outlines homeowner responsibilities for minimising foundation movement and damage to your home.
If you have any questions after watching the video or reading the document, please feel free to contact us at warranty@abngroup.com.au
Downloadable Resources
Minimising Foundation Movement
CSIRO Landscaping Guidelines
To ensure the structural integrity of your slab, all landscaping works should be constructed in line with the CSIRO guidelines. If the CSIRO guidelines have not been met, this may affect your 25 Year Structural Warranty.
Key points to keep in mind when planning the landscaping for your home:
- Locate lawns up against paths, not directly against the home.
- Garden beds should be kept away from the home, with light vegetation planted close to paving and heavy vegetation at your fence line.
- Avoid planting trees close to your home where roots may grow and damage the slab.
- Landscaping and drainage should be undertaken as soon as possible. This is to maintain the moisture content in the surrounding soils which therefore minimises foundation movement.